Conditions of use


We reserve the right to change the conditions of these terms of service. Should we modify these terms in any way the updated version will appear within the TERMS AND CONDITIONS of the Site.

We reserve the right to terminate any account at any time. We reserve the right to amend the Hitched service at any time providing such changes do not adversely alter the nature and quality of the service.

You agree that Hitched may without prior consent delete your account and any related materials including personal information, data, text, files, images and all other materials and that Hitched may prevent any further access by you to any such data. In particular, it is our absolute policy to reject any materials, which we, at our discretion, consider to be obscene, in bad taste or in any other way inappropriate (whether or not to print such materials would be illegal or unlawful).

You agree that Hitched shall not be liable for any loss or damages to you or any third party resulting from the deletion of such information or resulting in any way from the termination of your account and that you will keep Hitched fully and effectively indemnified against all losses, liabilities, damages and costs (including legal costs on a full indemnity basis) suffered by them as a result of the printing in good faith of any material submitted by you.


You must pay by credit charge, paypal account, or debit card at the time of order. Payment will be taken in full at the time of the order.

The price of any product is the price in force at the date and time of your order.

You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge, paypal account or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge, paypal account or debit card details before accepting your order.

The contract shall not have been concluded until we have received your valid credit card charge, paypal charge, or debit card payment details.

We are entitled to refuse any order placed by you.


Time for Production
We will endeavour to process your order and manufacture your cards within five (5) business days.


Upon completion of the printing, all sets of cards will be sent by regular post unless otherwise stated. We will deliver your order within eight (8) business days, depending on your shipping address.

Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

We cannot guarantee that products ordered will be shipped jointly. We guarantee that we will do everything we can, within reasonable cost, in order to always minimize your cost for delivery.


You agree that the ownership for all printed Products, and the risk of loss and title for such items, are transferred to you upon our delivery to the distribution partner.

You agree that delivery of any Product that is to be provided to the customer in an electronic format, shall be deemed to have occurred either (i) at the time we transmit the Product via email or other electronic communication addressed to the customer or (ii) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.


You agree that there is a possibility of a difference of up to 5% between the ordered and the shipped quantity within a product and that you will not claim any compensation for this difference. Likewise, Hitched or you do not have the right to claim anything for any difference when the shipped quantity is greater than 95% of the ordered quantity.

Return Policy

Once you have placed an order it cannot be changed.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 14 days of the date you receive them, or as soon as possible thereafter by contacting us here. Please retain the original packaging in the condition it was provided. Please note that we cannot accept returns that are delivered to us by hand.

In the event of Hitched sending you a replacement for a damaged, defective or wrong item, you must return the item to Hitched within 30 days. Hitched reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which Hitched confirms we will issue a replacement.

If you return an item/s to us using a pre-paid, personalised return label and the reason for the return is not because of an error on our part or because the item is defective, we will deduct the cost of return postage from your refund.


Since Hitched products are all digital files and there are no means of any actual goods being returned to Hitched with the guarantee that the delivered files have been destroyed, therefore all sales are considered to be final and non-refundable once you have ordered. In the order process you will be displayed the opportunity of previewing the files to be printed without additional cost.

To calculate the total amount that will be deducted from your refund, add the "per item" rate for each item you return to the highest "per package" rate applicable to the items in each package you send. If you return items in different packages, you will be charged a separate "per package" rate for each package.


You agree that you shall indemnify and defend Hitched and all parties from whom Hitched has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these TERMS AND CONDITIONS or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.


The site and its content are provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that operation of the site may not be uninterrupted or error free.

References and links to products or services of independent companies may appear on the site. These references and links are provided "as is" without warranty of any kind, either expressed or implied.

Hitched may change the TERMS AND CONDITIONS, conditions and operation of the Site at anytime. By using this service the user agrees to the terms of this disclaimer and further waives any rights or claims it may have against Hitched.

Without limiting the foregoing, Hitched shall not be liable to you or your business for any incidental, consequential, special damage or loss or imputed profits or royalties arising from the use of the Site or any goods or services provided, whether for breach or warranty or any obligation arising there from, whether liability is asserted in contract or tort (including negligence and strict product liability) and irrespective of whether you have been advised of the possibility of any such loss or damage. Each party hereby waives any claims that these exclusions deprive such party of an adequate remedy.

You acknowledge that third party product and service providers may advertise their products and services on the Site and that Hitched may from time to time form partnerships or alliances with some of these vendors or new vendors/partners in order to facilitate the provision of these products and services to you. However you acknowledge and agree that at no time is Hitched making any representation or warranty regarding any third party's product or services, nor will Hitched be liable to you or any third party for any claims arising from or in connection with such third party products and services. You hereby disclaim and waive any rights and claims you may have against Hitched with respect to third party products and services to the maximum extent permitted by law.

The content available through the Site is the sole property of Hitched or its advertisers, suppliers or licensors and is protected by patent, copyright, trademark and other intellectual property laws. Content owned by Hitched advertisers, suppliers or licensors could be subject to additional restrictions.

We and our advertisers, suppliers and licensors provide the Site and all our services "as is" and without any warranty or condition, express or implied. We and our advertisers, suppliers and licensors specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and warranty of non-infringement.

All disputes between you and any party other than us regarding the images, pictures, text, logos, design and all other content used to produce printed material via Hitched shall be resolved between you and such other party through any court, arbitration or other proceeding that may be available. We will not participate in any way in any dispute between you and any party other than us regarding the quality and quantity of your order placed at Hitched. You shall not name us as a party or otherwise include us in any such proceeding. In the event that we are named as a party in any such proceeding, we reserve the right to raise any and all defences deemed appropriate, and to take any other action necessary to defend ourselves.

Site Feedback

Any comments, suggestions, proposals or other feedback provided to Hitched in connection with the operation or content of this Site shall be provided by the submitter and received by Hitched on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Hitched. By submitting any such information to Hitched, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Hitched shall be free to use such information on an unrestricted basis.


You agree that we will not be liable for any (1) suspension or loss of the service(s); (2) use of the service(s); (3) interruption of our services or interruption of your business; (4) access delays or access interruptions to our web site(s) or service(s) or delays or access interruptions you experience in relation to printing service(s) with us; (5) loss or liabilities resulting from acts of or events beyond our control; (6) data non-delivery, mis-delivery, corruption, destruction or other modifications; (7) the processing of an application for a printing service; (8) damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content; or (9) application of the dispute policy.

Hitched or its licensors, suppliers, or vendors, their officers, directors, employees, or agents SHALL NOT be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not Hitched has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from Hitched or its affiliates, including without limitation, damages arising from error, omission, virus, delay, or interruption of service.


We reserve the right to modify the Site and our TERMS AND CONDITIONS at any time. We will post our revised TERMS AND CONDITIONS at here, or any other site related to our operation and directly affected by such changes in policy, at least thirty (30) calendar days before it becomes effective. In the event that you object to a change in these TERMS AND CONDITIONS, your sole remedy is to cancel your registration with us, provided that you will not be entitled to a refund of any fees you have paid to us. The revised TERMS AND CONDITIONS will apply to you until you cancel your registration with us.

If you choose to visit the Site, your visit and any dispute over privacy is subject to our TERMS AND CONDITIONS, including limitations on damages, arbitration of disputes, and application of English law. If you have any concerns about privacy at Hitched, please send us a thorough description to, and we will try to resolve it as quickly as possible. Our business changes constantly and so will our Terms and Conditions, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We strongly encourage checking the Site frequently to see recent changes.


Hitched's headquarter is in Camberley, Surrey and all transactions take place on servers located in Europe or any other countries where Hitched deem necessary to place a server. Issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of England. All other matters relating to your access to or use of this Site shall be governed by the laws of England. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in England. You agree to submit to the jurisdiction of the Courts of England and agree that venue in these courts is proper in any such legal action or proceeding, to the degree this is not otherwise regulated in mandatory consumer protection laws